Techscale Terms of Service
Version dated September 24, 2026
These Terms apply to every Techscale Order Form. "Techscale" means Techscale LLC, a Florida limited liability company. "Customer" means the business named on the Order Form. "Services" means the AI assistant and related features described on the Order Form. If an Order Form and these Terms conflict, the Order Form controls.
1. Getting Started
1.1 Techscale will use reasonable efforts to go live within 48 hours after receiving everything listed in Section 2.
1.2 Customer keeps its existing business phone number. Calls reach the Services through call forwarding or a number Techscale provides.
2. Customer Responsibilities
Customer will:
- give Techscale accurate information on its services, business hours, service area, pricing guidance, and an emergency transfer number;
- give Techscale access to its calendar or field-service software, including any API key needed for booking and for confirming cancellations;
- tell Techscale within 2 business days when any of that information changes;
- review booked appointments daily, and dispatch and perform its own jobs; and
- remain responsible for the services it provides to its own customers.
3. Emergencies and AI Limitations
3.1 The Services are not an emergency service. For gas leaks, carbon monoxide, fire, or any danger to life, the AI assistant directs callers to 911 and to Customer's emergency transfer number.
3.2 AI can misunderstand callers, book incorrectly, or miss calls during outages. Customer should review booked appointments daily.
3.3 Techscale does not guarantee any number of calls, appointments, jobs, or revenue.
4. Call Recording, AI Disclosure, and Messaging
4.1 The AI assistant tells callers that they are speaking with an AI and that the call may be recorded. Customer will not ask Techscale to remove these disclosures.
4.2 Customer will only have the Services text people who contacted Customer or consented to receive messages. Customer will not use the Services for bulk marketing to purchased or uploaded lists.
4.3 Opt-out requests (such as STOP) are honored automatically. Customer will provide the business information carriers require to register its texting.
5. Third-Party Services
The Services rely on phone carriers, AI providers, and Customer's own software. An outage outside Techscale's control is not a breach. Techscale will work promptly to restore service.
6. Data and Confidentiality
6.1 Customer owns its customer data, including call recordings, transcripts, messages, and contact details. Techscale uses that data only to provide and improve the Services and does not sell it.
6.2 Techscale may use de-identified, aggregated data to improve the Services.
6.3 Customer may request an export of its data within 30 days after the Services end. Techscale deletes Customer's data within 90 days after they end, unless the law requires otherwise.
6.4 Each party keeps the other's non-public business information confidential.
7. Limitation of Liability
7.1 Neither party is liable for lost profits, lost jobs, or indirect or consequential damages.
7.2 Techscale's total liability is limited to the fees Customer paid in the 3 months before the claim.
7.3 This section does not limit Customer's obligation to pay fees owed.
8. Indemnity
Customer will defend and hold Techscale harmless from claims arising from the information or instructions Customer provides, the services Customer performs for its customers, or Customer's breach of Section 4.
9. Termination for Cause
Techscale may end the Services immediately if a payment is more than 14 days late or if Customer materially breaches the Order Form or these Terms.
10. Changes to These Terms
10.1 Techscale may update these Terms. Each version is posted with its date, and earlier versions remain available on request.
10.2 Techscale will email Customer at least 30 days before a material change takes effect. Customer may cancel before the change takes effect. Until then, the version named on Customer's Order Form applies.
11. General
11.1 Florida law governs. Any dispute will be heard in Broward County, Florida.
11.2 Electronic signatures and electronic acceptance are binding.
11.3 The Order Form and these Terms are the entire agreement between the parties.
11.4 Notices go to the email addresses on file. Techscale's is [email protected].
11.5 Neither party may assign the agreement without the other's consent, except to a successor of its business.
11.6 If any part of these Terms is unenforceable, the rest remains in effect.